Voice settings

When visitors talk to the agent by voice, these settings decide how it sounds.

#Choose a voice

Open the site's Agent tab, press Customise, and find Voice. Each character starts with a voice that suits it; you can choose another from the list and press Hear the voice to compare.

#Pace, energy and length

Speaking pace, Energy and Answer length on calls shape what the agent says on a call. They are not speed or volume dials: a brisk, brief agent says less, sooner.

#Voice minutes

Voice conversations are included from Starter and count against the plan's monthly AI voice minutes. Minutes past the allowance draw on prepaid credit. See Billing and usage.