AI Agents
An agent that speaks for your business.
Not a model you configure. A member of the team you brief: what you do, how you say it, what it may promise, what it must never attempt, and who to fetch when a customer needs a person.
The brief · Avery
- Name
- Avery
- Manner
- Warm, direct, never pushy
- Knows
- 34 pages · 12 documents · 8 written answers
- May confirm
- Consultations and callbacks
- Never alone
- Anything clinical or contractual
- Fetches a person
- On request, or over 5,000 a year
Answers from your material, not from the internet.
Point it at your website, your documents and your policies. It answers from those and shows where each answer came from, so your team can trust it in front of customers and correct it in one place when something changes.
It says what it does not know.
An agent that guesses is worse than no agent. When the material does not cover it, Syncon One says so, asks for the detail that would settle it, or brings in a person. You decide which subjects it may never handle alone.
Avery
Replies instantly
I am not sure which one I need.
That is the most common question. From what you have told me, these are the ones worth looking at.
Options for you
- Standard consultation45 minutes, in person or online. Suits a first visit.
- Extended assessment90 minutes with a written summary afterwards.
- Follow-up20 minutes, for anyone we have already seen.
Set up in an afternoon, improved every week.
Everything here is written in plain language by the people who know your customers, not configured by an engineer.
How it sounds
Its name, its manner, and the lines it uses for the things you say often. It should sound like your best colleague on their best day.
What it knows
Your pages, documents and answers, crawled or uploaded. Change the source and every future answer changes with it.
What it may do
Which appointments it can offer, what it may confirm, what it must capture first, and what always goes to a person.
When it fetches someone
By subject, by value, by sentiment, or simply when the customer asks. Whoever picks it up arrives already briefed.
What it could not answer
Every question it could not cover is collected for you. Write the answer once and it is live for everyone from then on.
A different agent for each part of your business.
Sales enquiries, support, bookings and account questions rarely want the same manner or the same permissions. Run an agent per site, per brand or per team, each with its own knowledge and its own limits, all writing to one customer record.
- Manner
- Direct, never pushy
- Knows
- Pricing, eligibility, case notes
- May
- Book a meeting
- Manner
- Patient, precise
- Knows
- Help centre, policies, status
- May
- Open a case
- Manner
- Brisk, practical
- Knows
- Services, availability, travel
- May
- Hold a real slot
All three write to one customer record. The customer meets one business.
Experience it
Brief one on your own material.
Open a workspace, point it at your website, and see what it can answer within the hour.
Monday
10:04
Answering from your own material, in your own words.
- Briefed in an afternoon
- Point it at the site you already have
- Answers with its source
- Every reply traceable to a page
- Knows its limits
- It says so rather than inventing