Solutions
Whatever your customers came to do.
Businesses describe their needs differently, but customers all want the same three things: a straight answer, help deciding, and not to be asked something they have already said.
Outcomes
Pick an outcome. Watch it happen.
Choose what you want more of and see the part of Syncon One that does it.
Conversations become scored leads, with the details already filled in.
Your qualification questions are asked while the agent is helping, so the answers arrive as a lead in your workspace rather than an anonymous chat transcript or a form nobody finished.
UsesQualification playbooks (from Starter) · Lead scoring (from Growth) · Leads and pipeline (from Starter)
See it for sales teamsUse cases
Pick the sentence that sounds like your week.
Most businesses need all three eventually. Only one of them is costing you customers right now.
- “Enquiries arrive, then go quiet before anyone calls them back.”SalesAnswer the enquiry, help them choose, ask your questions, book the meeting.How it works
- “The same six questions, fifty times a day, every day.”Customer ServiceAnswer the routine, and hand the rest over with a brief.How it works
- “The phone is the bottleneck, and the diary is never right.”Bookings & AppointmentsReal availability, booked and confirmed in the conversation.How it works
Different businesses. One intelligent experience.
Pick a business, then pick a situation. Every one of these is a path the product takes, not a description of one.
Example
We need help with a restructure. Who would we be working with?
Understands the work required, asks the right qualification questions, introduces the appropriate team and books the first conversation with the context already captured.
What happens
- Scope captured before the call
- Right specialist matched
- Meeting booked
- Context passed to the team
- No repeat questions
- Captured
- Qualified
- Booked
- Handoff
The first question, sector by sector
| Sector | They open with | What changes |
|---|---|---|
| Financial Services | “Am I eligible if I have only been trading for a year?” | Eligibility answered from your published criteria |
| Healthcare | “Do you have anything this week? It is for my daughter.” | Appointments booked without the phone queue |
| Professional Services | “We need help with a restructure. Who would we be working with?” | Scope understood before the first call |
| Technology | “Does this work with the version we are on?” | Documentation answers, with citations |
| Automotive | “Is the blue one still available, and can I see it Saturday?” | Enquiries answered outside opening hours |
| Property | “What are the service charges on that one?” | Viewings arranged from the listing page |
| Education | “Can I apply with my qualifications from overseas?” | Entry questions answered accurately, at any hour |
| Retail | “Which of these two would suit a beginner?” | Product questions answered before the basket |
| Home Services | “Do you cover my postcode, and how quickly could someone come?” | Coverage and pricing questions answered instantly |
Not listed? If your customers ask you questions, this applies: the agent answers from what your business has published, whatever the sector.
Let's make your next conversation count.
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