Automations
Workflows that act on what happens: assign, tag, prioritise, escalate.
Automations holds your workflows: when something happens, do something about it.
#Workflows
A workflow has a trigger, optional conditions, and the actions to take, such as assigning a conversation, tagging it, setting its priority or escalating it. Workflows are included from Starter.
#Run history
From Growth up, every run is recorded with each step and where it stopped, so you can see what was done on your behalf and why.