Enterprise
One platform, however many teams you have.
Large organisations do not fail at this because the technology cannot answer questions. They fail because nobody can say who owns it, what it is allowed to promise, or which brand it is speaking as. Syncon One is built for that problem.
The brief · Avery
- Name
- Avery
- Manner
- Warm, direct, never pushy
- Knows
- 34 pages · 12 documents · 8 written answers
- May confirm
- Consultations and callbacks
- Never alone
- Anything clinical or contractual
- Fetches a person
- On request, or over 5,000 a year
Many brands, many teams, one record.
Run a different agent for each brand, market, site or business unit, each with its own knowledge, manner and limits, while the customer record stays whole underneath.
Separate where it matters
Each brand or business unit gets its own agent, its own material and its own rules about what may be said and promised.
Joined where it counts
One customer who deals with two of your divisions is still one customer, with one history that both sides can see.
Ownership that is obvious
Every conversation, record and case has an owner. Nothing sits in a shared queue that belongs to nobody.
Teams that scale
Roles and permissions per workspace, so a large support team and a small specialist team can both work the way they need to.
The hard part of enterprise AI is not the answers. It is who is accountable for them.
Every answer, every handover and every change is attributable to a person or a source. That is what makes it deployable rather than interesting.
You can prove what it said, and why.
Every answer is traceable to the material it came from. Every handover has a reason. Every change to what the agent knows or may do is recorded against a person. When somebody asks how a customer got that answer, you can show them.
Priya Nair
Waiting for a person
Jonathan Park
The agent is handling it
Visitor
The agent is handling it
Before you reply
She has asked twice about the extended assessment
She was shown both options and chose the longer one
One thing is still open: parking near the building
Suggested
Confirm Tuesday at two, answer the parking question, and offer the written summary.
What it may do is your decision, not a default.
Sensible limits, set by the people accountable for them.
Subjects it must never handle alone
Anything clinical, legal, financial or contractual that your business decides needs a person, routed immediately rather than attempted.
What it is allowed to promise
Which appointments it may confirm, what it may quote, what it may commit your business to, and what always needs approval.
Review before it goes live
Changes to the agent's knowledge and behaviour are drafted, reviewed and published deliberately, not edited live in front of customers.
Retention and erasure
How long conversations and records are kept, and a clear way to remove a customer's data when they ask for it.
Run it where your business needs it to run.
Hosted by us, or entirely inside your own environment on your own infrastructure, with the same platform either way.
- Hosted
- We run it. You add a domain and go.
- Your own environment
- The whole platform, inside your infrastructure
- Your database
- The customer record lives where you decide
- Your model providers
- Your own keys, your own commercial terms
Live in weeks, not in a programme of work.
Most organisations start with one team, one site and one clearly bounded set of questions, prove it in front of real customers, then widen it. We work with your team on the integrations that make it real.
Experience it
Bring us the hard questions.
Governance, data residency, integration, procurement. Ask the agent on this site, or talk to a person about your organisation.
Monday
10:04
Your data, your database, your access rules.
- Your own database
- Data residency you decide
- Roles you already use
- Access control, not a second directory
- Auditable end to end
- Every answer and every action