Platform
One place for every customer conversation.
The agent answers on your website, asks your questions, books the meeting and brings in your team when it should. Every conversation, lead and meeting then lives in one workspace.
Where it sits
Between your customers and the work they create.
Customers arrive wherever they find you. The agent understands, answers, acts and remembers, and the result lands in the calendars, records and team you already have.
Where customers arrive
- Your websiteEvery page, the agent in the corner
- Your productEmbedded where people get stuck
- Your help centreAnswers with the source attached
- VoiceThe same agent, out loud in the browser
Syncon One
- Understands
- Answers
- Acts
- Remembers
Where the work lands
- CalendarsMeetings booked on real availability
- Customer recordsWho they are, what they asked, what is open
- CasesOpened with the detail already in them
- Your teamBrought in, briefed, at the right moment
AI Agents
Ten agents, one standard of answer.
Choose the agent that suits your business and give it your pages and documents. Each has its own voice and manner; every one answers from your material.
- RayConfident · Warm
- OnyxCalm · Analytical
- EchoFriendly · Curious
- ScoutEnergetic · Proactive
- KipCheerful · Playful
- PrismCreative · Imaginative
- SummitMature · Strategic
- HaloGentle · Patient
- ParleyCharismatic · Persuasive
- NimbusRelaxed · Thoughtful
- Answers from your pages and documents, with the source kept
- Says so when it does not know, and offers a person
- Its own recorded voice, pace and personality
- You set what it may say, promise and never handle alone
Live
Everyone on your site, as it happens.
Who is here, what each of them is trying to do, what the agent is handling and who is waiting for a person, grouped by the page they are on.
- Every visitor, with the pages they have looked at
- The subject of each live conversation
- Raised the moment someone needs a person
- Join, wave, watch or hand on, without breaking the thread
Journeys
One thread, from first question to done.
Qualifying, booking, support and follow-up happen in the same conversation, across however many visits it takes, so nobody starts again.
- A first line that fits the page they arrived on
- Two or three questions, never a form wall
- A real time in a real diary, confirmed in the thread
- Your rules for what it captures, confirms and hands over
Customer Memory
Nobody introduces themselves twice.
Every conversation is remembered and carried into the next, written by the conversation itself rather than typed up afterwards.
- Who they are and how they came to you
- What they wanted, were shown and decided
- What is still open, until somebody closes it
- Recognised when they return, by whoever picks it up
Customer Experience
It becomes what the moment needs.
A question gets an answer with its source, a decision gets options, a commitment gets a calendar. In your colours and type, on your page.
The real widget in Halden Analytics's colours and type. Talk to it.
- Answers, comparisons and a calendar in one window
- Your palette and typeface, proposed from your own site
- Floating over the page, or set inside it
- Works at phone size, by keyboard and with reduced motion
Human + AI
A person joins, already briefed.
No queue and no starting again: the same window, and a named colleague who has read what was asked, shown, promised and left open.
- Whenever the customer asks, immediately
- When the agent should not decide alone
- When your rules say so: a value, a subject, an account
- When someone on the live floor sees it is worth joining
Integrations
It works inside what you already run.
The calendars it books into and the mail it sends from, with signed webhooks and a public API for everything else.
- Google CalendarBooks on real availability
- Microsoft 365 calendarBooks on real availability
- GmailSends confirmations and follow-ups
- Microsoft 365 mailSends confirmations and follow-ups
- WebhooksSigned, as it happens
- Public APIEverything else you run
- Your AI providerYour own key and terms
- Google and Microsoft 365 calendars and mail
- Signed webhooks and a public API
- Your own AI provider key
Let's make your next conversation count.
Start free on your own AI key, or talk to Ray first and see how it feels.
- Ray
Onyx
Echo
Scout
Kip
Prism
Summit
Halo
Parley
Nimbus