Integrations
It works inside the systems you already run.
An integration is only worth anything if something happens because of it. These are the things Syncon One does in your business while the customer is still in the conversation.
How it sits in your business
Syncon One
The conversation ends in real work being done.
Not a transcript emailed to somebody. An appointment held in a real diary, a customer record written, an opportunity routed to the right person, a case opened with the detail already in it.
- Appointment bookedTuesday 14:00, held in the team calendar
- Contact createdWith the source of the enquiry and consent recorded
- Opportunity openedRouted to Maya, who covers this service
- Confirmation sentDirections, what to bring, how to change it
- Case openedThe parking question, for someone to answer properly
- Team notifiedIn the inbox, with the whole conversation attached
Working the day you turn it on.
These need nothing from your engineers.
Google Calendar and Microsoft 365
Reads the real availability of the people who would take the meeting, offers only times that are genuinely free, and writes the appointment into their diary with the conversation attached. Reschedules and cancellations go through the same conversation.
Calendars
Customers, leads and pipeline
People, companies, enquiries and opportunities live inside Syncon One, written by the conversation as it happens and exportable whenever you want them elsewhere.
Records
Cases and follow-up
Opens a case when something needs a person, with the customer, the history and what has already been tried, and keeps the customer updated in the thread they started in.
Service
Email and confirmations
Confirmations, changes and summaries sent from your business, in your words, without anyone in your team writing them.
Messaging
Your website and product
One line of script on any site, or set inside a page as part of the layout. It recognises customers who are already signed in to your product.
Surfaces
The test of an integration is whether your team stops doing something by hand.
If your team still copies the outcome into another system afterwards, the integration has not done its job.
Everything else your business runs on.
Syncon One connects to the rest of your stack through its API and webhooks, and our team builds the connection with yours. Salesforce, HubSpot, your service desk, your booking system, your team's channels, your data warehouse.
Into your CRM
Create and update the contact, the company and the opportunity, with the source of the enquiry and what was discussed, so your pipeline reflects what actually happened.
Into your service desk
Open the ticket with the customer, the history and the detail already gathered, and send the resolution back into the customer's conversation.
Into your team's channels
Tell the right group the moment something needs them, with a link that opens the live conversation rather than a summary of it.
Out of your systems
Answer from what your business already knows: order status, account state, availability, entitlements. The customer asks once and gets the real answer.
Events, as they happen
Webhooks for every meaningful moment: a conversation started, a person requested, a booking made, a record created.
Your own data
It runs on your own database, so your analytics and reporting can read the whole picture without a separate export.
Experience it
Tell us what it needs to talk to.
Most businesses need two or three connections to make this run properly. Talk to us about yours.
Monday
10:04
Held in your diary and written to your CRM.
- Your calendar
- Real times, held while they decide
- Your records
- Written as the conversation happens
- Your service desk
- A case with an owner, not a dump