Knowledge
Give the agent your website pages and documents to answer from, and fill its gaps.
Knowledge is the material your agents answer from. It is shared by every agent in the workspace, and each answer keeps the source it came from.
#Add sources
- Open Knowledge.
- Add your website to have its pages read, choosing which pages to include.
- Upload documents: PDF, Word (.docx), plain text, Markdown or CSV.
- Publish what the agent should use. Unpublished sources are never quoted.
#How it answers from them
For each question the agent finds the relevant passages in your published sources and answers from them. In the inbox, an answer shows which source it came from, so anyone on your team can check what was said against what you published.
#Fill the gaps
From Growth up, Knowledge gaps on Home lists what visitors asked that the agent could not answer, so you know which page or document to add next.