Voice
Some customers would rather just call.
The phone is still where the most valuable conversations happen, and where most businesses lose them: a queue, a voicemail, a message nobody returns. Voice puts the same intelligence on the line, with the same knowledge and the same record.
Transcript
CallerHi, I need to move my appointment on Tuesday.
AgentI can do that. I have you down for two o'clock with Maya. What suits better?
CallerThursday morning if you have it.
Appointment moved to Thursday 09:30
Confirmation sent by text
Record updated
Call summary on the customer
A conversation, not a phone tree.
No pressing one for sales. The caller says what they want in their own words, and it is understood the first time.
Inbound
Every call answered on the first ring, at any hour, with the same answers your best colleague would give.
Outbound
Confirmations, reminders, follow-ups and the call-backs that would otherwise sit on someone's list all week.
Booking on the call
Real availability offered and confirmed while the caller is still on the line, straight into the team's diary.
Transfer to a person
Warm, not cold. Whoever picks up already has the caller, the history and what has been discussed on screen.
A call should not be the channel where your customer knows least about you.
A caller who has already spoken to you on the website should not have to start from the beginning because they picked up the phone.
The call is not the end of it.
A phone conversation usually evaporates. Here it becomes the same thing every other conversation becomes: a summary on the customer, an appointment in the diary, a case with an owner, and a record your team can act on.
- 00:04CallerI would rather just talk to someone about the assessment.
- 00:21CallerExtended, in person, and this week if you have it.
- 01:12Syncon OneThursday at half ten is held for you.
- 02:30After the callSummary written to the customer record.
The phone call and the website are the same conversation.
Somebody who chatted on your site on Monday and rings on Wednesday is one customer with one history. They should not have to explain Monday.
Experience it
Hear what your customers would hear.
Talk to us about voice for your business, and see the rest of the platform working today.
Monday
10:04
Called after hours. Answered, booked and written up.
- Answers out of hours
- When nobody is at the desk
- Books on the call
- Into the diary your team uses
- Written up after
- Summary on the customer record