Customer Experience
What your customers actually meet.
This is the part your customers judge you on. It is one surface that becomes whatever the moment needs, in your typeface, in your colours, on your page, and it never looks like a bolted-on widget from somebody else's company.
Avery
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Do you do same-day appointments?
Yes, when there is a slot left on the day. Today there are two, both this afternoon. Would you like me to hold one while we work out what you need?
Answered from Booking policy · updated 4 days ago
It becomes what the moment needs.
A question gets an answer with its source. A decision gets options and an honest comparison. A commitment gets a calendar. A detail gets two fields, not a form. And when it matters, a person arrives inside the same window.
Avery
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I am not sure which one I need.
That is the most common question. From what you have told me, these are the ones worth looking at.
Options for you
- Standard consultation45 minutes, in person or online. Suits a first visit.
- Extended assessment90 minutes with a written summary afterwards.
- Follow-up20 minutes, for anyone we have already seen.
See it working
One conversation, from first question to a person.
This is the live agent, on a stand-in for your own page. It is running through the six moments now — press any step to send that question yourself, or type your own into the panel.
It understands what they came for
Not a keyword match. What this person is actually trying to do.
Step 1 of 6
Open today until 6pm
A stand-in for your own page.
Whatever your own site looks like, the panel sits on top of it. Nothing else on the page has to change.
Book an appointmentSee our servicesIt looks like you, not like us.
Syncon One reads your site and proposes a palette and a typeface, then lets you shape every part of the panel on a live preview of your own pages. The three below are the same product wearing three different businesses.
Real widgets. Open one and talk to it.
Match your site
It reads your own colours and type and proposes a palette. You approve it or change it.
Shape every part
Layout, launcher, surface, colour, typography and motion, down to what the home screen offers.
Place it where it belongs
Drag the launcher on a live preview of your own page, rather than guessing with numbers in a form.
Embed it in the page
Float it over the site, or set it inside a support page or a product page as part of the layout.
Considered where most tools are careless.
Customers notice the small things, particularly when something goes wrong.
It works on a phone
The same experience at the size most of your customers will actually use, including the calendar and the comparison.
It reads properly
Keyboard navigation, sensible contrast, and motion that respects anyone who has asked their device for less of it.
It does not shout
No popping up over what someone is reading. It arrives when the page or the behaviour says it is welcome.
It fails quietly
If something is unavailable, it says so and offers a person, rather than leaving a customer talking to nothing.
Experience it
Put your own brand on it.
Open a workspace, point it at your website, and see the panel take on your colours and type within minutes.
Monday
10:04
Your colours, your type, your voice. The same product.
- Your colours and type
- It looks like your site, not ours
- Changes shape
- Into whatever the moment needs
- No bolted-on widget
- It reads as part of the page