Live
Your customers, as it happens.
Most businesses find out what a customer wanted after they have gone. Syncon One shows you everyone on your site right now, what each of them is trying to do, what the agent is handling, and who is waiting for a person.
/services/assessments
3 here, 1 waiting
/pricing
2 here
/contact
1 here
Priya is waiting on /services/assessments
JoinA room for every page.
People group where they are: pricing, a product, the contact page, the part of your documentation that always causes trouble. You can see the shape of demand before anybody asks you for a report.
- Who is here
- Everyone on the site, with what they have looked at
- What they want
- The subject of each live conversation
- Who needs a person
- Raised the moment the agent decides, or they ask
- Who is covering
- Your team's presence, so nothing is picked up twice
This is the workspace, signed in.
Not a screenshot. The team view of an actual Syncon One account, with people on the floor right now.
Join a conversation without breaking it.
One click puts a colleague into the thread. The agent steps back, the customer keeps the same window, and nothing they said is lost in the change.
Join
Take over a live conversation with everything already said in front of you, including what the agent has already promised.
Wave
Offer a person before the customer has to ask. Useful on the pages where a good conversation is worth the interruption.
Watch
Follow a conversation without joining it, so a manager can see how a new agent or a new colleague is doing.
Hand on
Pass a conversation to the right colleague with the context attached, rather than forwarding a transcript.
The difference between a report and a room.
Analytics tell you what happened last month. The live floor tells you that someone is on your pricing page right now, has asked the same question twice, and is thirty seconds from leaving. One of those you can act on.
Experience it
Watch your own floor fill.
Open a workspace, paste one line into your site, and see who is on it today.
Monday
10:04
Six people on the site. One of them is waiting.
- Live in one line
- Paste it, and the floor fills today
- Nothing to watch
- It raises the ones that need you
- Join mid-conversation
- Without the customer starting again