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Refund Policy

Last updated · Terms of Service

The short version

  • Ask for a refund within 14 days of a payment and you get that payment back in full, taxes included.
  • Credit you bought and have not used is refunded in the same 14 days. Credit already used is not.
  • You can cancel at any time. A plan runs to the end of the period you paid for, and nothing more is charged.
  • Payments and refunds are handled by Paddle, our merchant of record, and go back to the card or account you paid with.

Refunds within 14 days

  • This covers every payment for Syncon One: the first payment for a plan, a renewal, and a credit pack.
  • Ask within 14 days of the payment date and the whole payment is refunded, including the tax charged on it.
  • A refund does not cancel your plan by itself. If you also want the plan to stop, cancel it from Billing, or tell us and we will.

Prepaid credit

  • Credit that has not been used is refunded in full within the 14 days. When the refund is paid, that credit comes out of your balance.
  • Credit that has already been used is not refundable. If a refund covers credit you have spent, only the unused part is returned.
  • Credit does not expire, so after 14 days there is no refund for it, but it stays in your balance until you use it.

After 14 days

  • You can cancel a plan at any time. It stays on until the end of the period you paid for, then your workspace moves to Free, and nothing more is charged.
  • We do not refund the part of a period that has already been paid for once the 14 days have passed.
  • If we charged you in error, for example twice or the wrong amount, we refund the difference at any time.

How to ask

  • Write to contact@synconai.com from the email address on your account. Say which workspace and which payment, and we will arrange it.
  • You can also ask Paddle directly from the receipt it emailed you, or at paddle.net.
  • Paddle pays the refund to the original payment method. How quickly it shows depends on your bank or card provider, usually within a few working days.

Please write to us before disputing a payment with your bank. A dispute that is upheld also takes the credit bought with that payment out of your balance.

Who takes the payment

Payments, receipts, invoices, taxes and refunds are handled by Paddle.com, our reseller and merchant of record. Paddle's checkout terms apply to the payment, and this policy sits alongside them.

Syncon One is run by SynconAI Pty Ltd. Questions about this policy go to contact@synconai.com.