Terms of Service

1. The agreement

These terms are an agreement between you and SynconAI, 800 N King Street, Suite 304, Wilmington, Delaware 19801, United States, for the use of Syncon One: synconone.com, the Syncon One workspace, its widget, API and integrations. If you use Syncon One for an organisation, you accept these terms for that organisation and confirm you may do so.

If your organisation has signed a separate written agreement with SynconAI for Syncon One, that agreement takes precedence where the two differ.

Our Privacy Policy, at synconone.com/privacy, explains how we handle personal information and forms part of these terms.

2. Accounts and workspaces

• You must be at least 16 and able to enter into a contract to create an account.
• Give accurate details, keep your password and sign-in methods safe, and tell us if you think someone else has used your account.
• A workspace belongs to the organisation that created it. Its Owner controls who is in it and what each role can do, and is responsible for the activity in it.
• You are responsible for what happens under your account.

3. Your content and your customers' data

You keep all rights to what you put into Syncon One and what your workspace collects: conversations, customer records, files and the material your agents learn from. You give us permission to host, copy, process and display it only as needed to provide Syncon One to you and as our Privacy Policy describes.

You are responsible for having the right to collect and use the information your workspace gathers from your visitors and customers, for telling them how you use it (including that an AI agent may answer them), and for meeting the laws that apply to you.

You can export your records and delete your workspace as described in the product and our Privacy Policy.

4. AI agents

Agents write their answers with AI from the material and instructions you give them. AI can be wrong, incomplete or out of date. You decide what your agents may say and do, which subjects always go to a person, and what they may never promise, and you remain responsible for what your agents tell your customers.

Do not rely on an agent's answer for medical, legal, financial or other professional advice, and check anything important before you act on it.

5. Acceptable use

Do not use Syncon One to:

• break the law, or help someone else break it;
• send spam or unsolicited messages, or contact people who have not agreed to hear from you;
• harass, deceive or impersonate anyone, or pretend an agent is a person when asked;
• collect payment card numbers, passwords or other information you are not allowed to hold;
• upload malware, or try to break into, overload or disrupt Syncon One or anyone's use of it;
• copy, resell or reverse engineer the service, or get around its limits or security.

We may remove content or suspend access that breaks these rules.

6. Plans, billing and credit

• Plans, prices and allowances are listed at synconone.com/pricing. Paid plans are billed monthly or annually, in advance, and renew until you cancel.
• Payments, receipts and invoices are handled by Creem as merchant of record, and Creem's checkout terms apply to the payment.
• You can change or cancel your plan at any time. A change takes effect once the payment is confirmed and is prorated; a cancellation stops the next renewal.
• Usage past your plan's allowance draws on prepaid credit you choose to buy. Credit is sold at face value and does not expire. Nothing extra is charged unless you buy credit.
• On Free, the AI runs on your own provider key, and that provider's charges and terms apply to it.
• Prices do not include taxes unless the checkout says so.

If you think a charge is wrong, write to contact@synconai.com.

7. Other services

Syncon One connects to services run by others, such as Google, Microsoft, AI model providers and the tools you link through webhooks and the API. Their own terms apply to your use of them, and we are not responsible for them.

8. Availability and changes

We work to keep Syncon One running and secure, but we do not promise it will always be available or free of errors, and we do not offer a service level agreement unless one is part of a separate written agreement. We may change, add or remove features. If we remove something you pay for in a way that matters, we will tell you in advance where we reasonably can.

9. Suspension and ending

You can stop using Syncon One and close your workspace at any time. We may suspend or close an account or workspace that breaks these terms, puts others at risk or is not paid for, and we will tell you why unless the law or security prevents it. Export what you need before you close a workspace; after that it is deleted as our Privacy Policy describes.

10. Our service and your feedback

Syncon One, its software, design, characters and name belong to SynconAI. These terms give you the right to use the service, not ownership of it. If you send us ideas or feedback, we may use them without owing you anything.

11. Disclaimers

Except as these terms say, Syncon One is provided "as is" and "as available", without warranties of any kind, to the extent the law allows.

12. Limitation of liability

To the extent the law allows, SynconAI is not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data. SynconAI's total liability arising from Syncon One is limited to the amount you paid for it in the twelve months before the claim, or US$100 if you paid nothing. Nothing in these terms limits liability that cannot be limited by law.

13. Your responsibility to us

If someone brings a claim against SynconAI because of your content, your use of Syncon One in breach of these terms, or your breach of the law, you will cover the reasonable costs of that claim.

14. Governing law

These terms are governed by the laws of the State of Delaware, United States, and the courts of that state have non-exclusive jurisdiction.

15. Changes to these terms

When we change these terms we update the date at the top. If a change matters, we tell account holders by email or in the product before it takes effect. Continuing to use Syncon One after that means you accept the change.

16. Contact

SynconAI, 800 N King Street, Suite 304, Wilmington, Delaware 19801, United States.

Email: contact@synconai.com