Automations
What happens without anybody doing it.
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| Automation | When it runs | What it does | State |
|---|---|---|---|
| Missed reply | No answer in 15 minutes | Notify the assignee, then the team | On |
| New qualified lead | Lead reaches qualified | Create an opportunity and assign | On |
| Damaged consignment | Ticket tagged damage | Raise priority, notify operations | On |
| Quiet hours | Outside 08:00 to 18:00 | Agent answers, no notifications sent | On |