# Platform

> The agent, the conversation, the customer record and the team, as one product.

- Canonical page: https://synconone.com/platform
- Product: Syncon One, by SynconAI
- Updated: 2026-10-22

## Parts

- **AI agents** — answer from the business's own material, with the source kept.
- **Live** — who is on the website now, and who is waiting for a person.
- **Journeys** — qualify, score, route and book, from the conversation.
- **Customer memory** — what a customer told you once is there the next time.
- **Customer experience** — the widget in the business's own colours and type, with answers, comparisons and booking in one window.
- **Human + AI** — a teammate joins the same conversation, briefed; hand back when done.
- **Integrations** — calendars, mail, signed webhooks and a public API.

## Integrations

- Google Calendar (Calendars) — Built in: Offers times your team is really free, and writes the booking into their calendar.
- Microsoft 365 calendar (Calendars) — Built in: The same real availability and bookings, for teams on Outlook calendars.
- Gmail (Email) — Built in: Customer email lands on the customer's record; replies go from your own address.
- Microsoft 365 mail (Email) — Built in: The same for Outlook mailboxes: read against the record, sent from your address.
- Website chat (Channels) — Built in: One line of script on any site, or placed inside a page as part of the layout.
- OpenAI (AI providers) — Built in: Run the agent on your own OpenAI key. Required on Free; optional on paid plans.
- Anthropic (AI providers) — Built in: Run the agent on your own Anthropic key, under your own terms.
- Google Gemini (AI providers) — Built in: Run the agent on your own Google AI key.
- Groq (AI providers) — Built in: Run the agent on your own Groq key.
- Public API (Developers) — Built in: Read and write people, companies, leads, opportunities, tasks and notes from your own systems, described in OpenAPI.
- Webhooks (Developers) — Built in: Signed events as they happen: records created, updated or deleted, opportunities moving stage, won or lost, tasks completed, email received, meetings analysed.
- HubSpot (CRM and help desk) — Via API and webhooks: No native connector yet. Teams sync records with webhooks and the public API.
- Salesforce (CRM and help desk) — Via API and webhooks: No native connector yet. Teams sync records with webhooks and the public API.
- Zendesk (CRM and help desk) — Via API and webhooks: No native connector yet. Syncon One has its own tickets; teams who keep Zendesk connect it with webhooks.
- Slack (CRM and help desk) — Via API and webhooks: No native connector yet. Teams post alerts to a channel from a webhook.