# Voice settings

> Pick the voice your agent speaks with, and its pace, energy and answer length.

- Canonical page: https://synconone.com/docs/voice-settings
- Section: Agents
- Updated: 2026-10-22

When visitors talk to the agent by voice, these settings decide how it sounds.

## Choose a voice

Open the site's Agent tab, press **Customise**, and find **Voice**. Each character starts with a voice that suits it; you can choose another from the list and press **Hear the voice** to compare.

## Pace, energy and length

**Speaking pace**, **Energy** and **Answer length on calls** shape what the agent says on a call. They are not speed or volume dials: a brisk, brief agent says less, sooner.

## Voice minutes

Voice conversations are included from Starter and count against the plan's monthly **AI voice minutes**. Minutes past the allowance draw on prepaid credit. See [Billing and usage](https://synconone.com/docs/billing-and-usage).