# Team access

> Invite teammates, choose their role, and set custom permissions.

- Canonical page: https://synconone.com/docs/team-access
- Section: Administration
- Updated: 2026-10-22

Everyone who signs in to the workspace is a team user, whatever their role.

## Invite teammates

1. Open Settings → Members.
2. Under **Invite**, enter their email and choose a role.
3. They get an email to join. Each counts once towards your plan's team users.

## Roles

| Role | For |
| --- | --- |
| Owner | Everything, including billing. |
| Admin | Runs the workspace: settings, members, websites and agents, connections and every record. |
| Manager | Leads the team: websites and agents, every conversation and record, CRM setup, and inviting teammates. |
| Teammate | Works the inbox and customer records; sees websites and agents without changing them. |
| Viewer | Reads conversations, records, websites and reports without changing anything. |

## Custom permissions

On Pro and Enterprise, Settings → Permissions lets you build permission sets, down to which fields a role can see or change, and assign them to people.