# Syncon One documentation

> Task guides for setting up and running Syncon One, in the words the workspace uses.

- Canonical page: https://synconone.com/docs
- Updated: 2026-10-22

## Getting started

- [Introduction](https://synconone.com/docs/introduction.md): What Syncon One does, how a workspace is laid out, and where to begin.
- [Create a workspace](https://synconone.com/docs/create-a-workspace.md): Sign up, choose a plan, and follow the getting-started checklist on Home.
- [Configure your first agent](https://synconone.com/docs/first-agent.md): Add your website, choose an agent, teach it your content and publish it.
- [Test and go live](https://synconone.com/docs/go-live.md): Send it a test message, add the script to your site, and turn the site on.

## Agents

- [Agent personalities](https://synconone.com/docs/agent-personalities.md): Choose one of the ten agents and adjust how it talks and moves.
- [Voice settings](https://synconone.com/docs/voice-settings.md): Pick the voice your agent speaks with, and its pace, energy and answer length.
- [Behaviour and instructions](https://synconone.com/docs/behaviour.md): Tell the agent who it is, what your business offers, and what it must never say.
- [Knowledge](https://synconone.com/docs/knowledge.md): Give the agent your website pages and documents to answer from, and fill its gaps.

## Customer experience

- [Website widget](https://synconone.com/docs/website-widget.md): The script tag, its attributes, placing it inside a page, and the JavaScript API.
- [Inbox](https://synconone.com/docs/inbox.md): Work conversations with your team: assign, prioritise, tag and note.
- [Human handoff](https://synconone.com/docs/human-handoff.md): When the agent brings in a person, how your team joins, and how to hand back.
- [Bookings](https://synconone.com/docs/bookings.md): Connect a calendar so the agent offers real times and books meetings.

## Workspace

- [Customers and leads](https://synconone.com/docs/customers-and-leads.md): People, companies and leads: where they come from and how they are qualified.
- [Opportunities](https://synconone.com/docs/opportunities.md): Track deals through your pipeline stages, from first conversation to won or lost.
- [Meetings](https://synconone.com/docs/meetings.md): Meetings booked by the agent or your team, and what comes with them.
- [Automations](https://synconone.com/docs/automations.md): Workflows that act on what happens: assign, tag, prioritise, escalate.
- [Reporting](https://synconone.com/docs/reports.md): The Home dashboard and Insights: what the agent answered, handed over and booked.

## Administration

- [Team access](https://synconone.com/docs/team-access.md): Invite teammates, choose their role, and set custom permissions.
- [Integrations](https://synconone.com/docs/integrations.md): Calendars, mailboxes and your own AI provider, connected from Settings.
- [Billing and usage](https://synconone.com/docs/billing-and-usage.md): Your plan, what is counted, prepaid credit and invoices.
- [Security and privacy](https://synconone.com/docs/security-and-privacy.md): Two-step sign-in, retention, and erasing a person's data.

## Developers

- [Public API](https://synconone.com/docs/public-api.md): Read and write people, companies, leads, opportunities, tasks and notes.
- [Webhooks](https://synconone.com/docs/webhooks.md): Receive signed events when records change, and verify each delivery.