# Automations

> Workflows that act on what happens: assign, tag, prioritise, escalate.

- Canonical page: https://synconone.com/docs/automations
- Section: Workspace
- Updated: 2026-10-22

Automations holds your workflows: when something happens, do something about it.

## Workflows

A workflow has a trigger, optional conditions, and the actions to take, such as assigning a conversation, tagging it, setting its priority or escalating it. Workflows are included from Starter.

## Run history

From Growth up, every run is recorded with each step and where it stopped, so you can see what was done on your behalf and why.